Privacy Policy

Our Online Privacy Protection

Solace Asia employs a strict privacy policy, both onsite and online.

Solace Asia respects the privacy of its users. Solace Asia will not sell, rent, or allow any identifiable information regarding its customers or website visitors to any third party. Any information that is given to us is held with the extent care and will not be exploited without your permission.

Confidentiality Solace Asia’s allegiance to each client’s confidentiality is safeguarded by our legal responsibility. Every staff member is obligated to uphold these standards in all communications and records. Staff, patients, family members, and visitors are required to sign a confidentiality statement and agree to retain all knowledge or information of Solace's staff, patients, and family members information restricted at all times. Solace Asia will go the extra mile to preserve the anonymity of everyone who enters our retreat.

What information do we collect? We collect information from you when you fill out a form on our website. Upon filling the form, you may be required to type your name, email address, phone number and a description message. However, you may visit our website anonymously.

What do we use your information for? The information that we collected from you may be used to meet your requirements and help us better understand your needs.

How do we protect your information? We perform a range of security standards to protect the confidentiality of your personal information when you disclosed any information to us.

Do we disclose any information to outside parties? We do not sell, trade, or handover your personally information to outside parties. However, this does not include our trusted third parties who give assistance to us in conducting our business and operating our website so long as the trusted parties agree to a confidentiality agreement. We may also disclose your information if we believe the information is suited to act in accordance with the law, protect Solace Asia’s rights, property or safety and enforce our website policies. 

Malaysia Personal Data Protection Act (PDPA) Compliance Solace Asia values your privacy and we take the full precautions to be enforced with the Malaysia Personal Data Protection Act. Therefore Solace Asia will not disclose your personal information to any outside parties without your permission.

Your Consent By using Solace Asia’s website, you have given consent and agree to our privacy policy.

Changes to our Privacy Policy If Solace Asia decides to change the privacy policy, any changes will be posted on this page.

Contacting Us If there are any questions regarding Solace Asia’s privacy policy you may contact us using the information located below.